Cx44 Privacy Policy — Your Data, Kept Secure

01 Intr oduction

Cx44 is a trusted online gaming platform in Bangladesh offering lottery, Sports Betting, and casino games. Protecting your privacy is not just a legal obligation for us — it is a core responsibility.

This Privacy Policy ("Policy") explains in detail what information is collected from you when you use the cx44 website and app, how that information is used and kept secure, and what rights you have.

Please read this policy carefully before registering on cx44 for the first time. If you have any questions, feel free to reach out to our support team — we're always ready to help.

02 What information we collect

Cx44 only collects information that is strictly necessary to provide its services. No unnecessary or excessive data is requested. The types of information we collect are described below by category.

Registration & Identity Information

• Full name (as per National ID Card)
• Date of birth (for age verification)
• Mobile number and email address
• Current address (if required)
• National ID or passport details (during KYC verification)

Financial Information

• Mobile Banking Number (bKash/Nagad/Rocket)
• Transaction history & amounts
• Deposit & withdrawal records

Technical information

• IP address & device type
• Browser & Operating System Information
• Site access times and session duration
• Cookies & Tracking Data

Gaming Data

• Game history and results
• Bet types and amounts
• Bonus & promotion usage records

03 How Your Data Is Used

Cx44 uses your data only for specific, legitimate purposes. We never misuse your information or use it for additional purposes without your consent.

Core Usage

• Account Management: To verify registration, login, and account authentication.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Customer Support: To address your questions, complaints, and issues.
• Security assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal obligation: To meet regulatory requirements.

Secondary Use

• Improving service quality and developing new features.
• Monitoring responsible gaming behaviour and identifying at-risk patterns.
• Personalized bonuses and offers (with your consent).
• Analytics to improve the user experience on the site.

04 Data Retention & Retention Period

Cx44 stores your data on secure servers. Retention periods depend on the type of data and applicable legal requirements.

Retention Period

Once the retention period expires, your data is securely deleted or anonymised so you can no longer be identified.

05 Who your information is shared with

Cx44 never sells your data to third parties. However, limited information may be shared in specific circumstances where necessary to provide our services.

When information is shared

• Payment Providers: Limited data is shared with payment providers such as bKash, Nagad, and Rocket solely to process transactions.
• Technology Partners: Data is shared under contract with technology partners who support the operation and maintenance of the site. They are bound by the same privacy standards.
• Law Enforcement: Information may be disclosed to authorities when required by court order or legal obligation.
• Fraud Investigation: Relevant authorities may be provided with information in the course of investigating money laundering or fraud.

06 Cookie Policy

Cx44 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

Cookie type

• Essential Cookies: Required for the site to function properly. Maintains login sessions and ensures security. These cannot be disabled.
• Functional Cookies: Remembers your language preference, theme settings, and more. These can be disabled, though some features may not work as expected.
• Analytics Cookies: Analyzes user behavior on the site to help improve our services. Collects fully anonymized data.
• Marketing Cookies: Used to show you personalised ads and offers. Only active with your consent.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent certain key features of the site from working.

07 Your Rights

Under cx44's Privacy Policy, you have several important rights. Contact cx44 Support to exercise any of them.

• Right to Access: You can request to know what information cx44 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data unless retention is required by law.
• Right to data portability: You can receive your information in a standard portable format.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Object: You may object to your data being used for marketing or profiling purposes.

08 Protection of Minors

Cx44 strictly prohibits registration and gaming by anyone under the age of 18. We actively work to keep minors away from online gaming.

• Your date of birth is verified at the time of registration.
• Proof of age may be requested in cases of suspected underage use.
• Any account found to belong to a minor is closed immediately.
• Cx44 never knowingly collects data from anyone under the age of 18.

If you believe as a parent that your child is using cx44, please contact support immediately. We will take prompt action.

09 Security Measures

Cx44 uses industry-leading security technology to protect your data. Our security infrastructure is regularly upgraded.

Technical Safeguards

• 256-bit SSL Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: Protection against cyber attacks.
• Encrypted Database: Stored data is protected with encryption.
• Regular security audits: Audited by third-party experts.

Organisational Safeguards

• Only authorised staff can access your data.
• All staff are bound by confidentiality agreements.
• All data access attempts are logged.

10 Contact & Complaints

For any privacy-related questions, concerns, or complaints, reach out to cx44's dedicated Privacy Team. We're always ready to assist in Bengali.

Contact Channels

• Email: support@cx44.ws
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Usually within 24–48 hours

Once a complaint is submitted, cx44 follows the process below:

• Acknowledgement of your complaint will be sent within 24 hours.
• An initial investigation will be completed within 7 business days.
• A resolution or full response will be provided within 30 days.